Galliford Try Homes Website Survey
Fields marked * are required.
*Q1. How did you first find our website?
Saw address in a press advert
Saw address in a brochure
Saw address on a poster
Saw address on a site board
Found it by searching on the Internet
Recommended by a friend
Found a link to it on another website, please specify
Other, please specify
if other please specify
*Q2. How many times did you visit our website before you entered your email address to view further information?
Entered it on first visit
1 to 5 visits
More than 5 visits
*Q3. What prompted you to enter your email address?
Wanted to view availability and prices of a development
Wanted to get the latest news and notification of newly released homes
Wanted to get £250 towards your new home
Wanted to become a fully registered user on the website
*Q4. Soon after you entered your email address to view further information you should have received an email asking you to fully activate your registration. You did not respond to this email.
Please choose from the following options as to why you did not respond to this email?
Did not receive the email
Meant to respond to the email but did not get round to it
Did not want to give further personal information
Did not feel the benefits of fully registering were worth registering for
Did not feel the need to fully register
Other, please specify
*Q5. By giving us your email address, you may have received emails containing information on our developments. How useful have you found the information contained within the emails?
Very useful
Useful
Neither useful nor useless
Of little use
Useless
Have not received any emails
*Q6. When using our website, how have you found the ease of use and navigation of the site?
Very easy
Easy
Neither easy nor hard
Hard
Very hard
*Q7. When looking for your new home on the website, how easy did you find the process of searching for your desired location?
Very easy
Easy
Neither easy nor hard
Hard
Very hard
*Q8. Have you found the information relating to the availability and prices of our homes clear and precise?
Yes
No
Did not view information relating to availability and prices
*Q9. When you have been looking at the developments(s) of your choice, which of the following page(s) have you viewed? (Select all that apply)?
Current availability and prices
Map & local area
Development layout
House types & floor plans
Specification
Virtual tour
Did not view any of the above pages
*Q10. How informative have you found the information given on individual house types and floor plans once you have found your property of interest?
Very informative
Informative
Neither informative or uninformative
Uninformative
Very uninformative
Did not view any house types and floor plans
*Q11. If you have visited one of our virtual tours, how useful have you found them?
Very useful
Useful
Neither useful nor useless
Of little use
Useless
Did not view a virtual tour
*Q12. After viewing a virtual tour, has it encouraged you to visit the actual development to view a property?
Yes
No
Visited the actual site before viewing the virtual tour
Did not view a virtual tour
*Q13. If you visited our second hand homes section, how easy did you find the search for your new home?
Very easy
Easy
Neither easy nor hard
Hard
Very hard
Did not visit the second hand homes section
*Q14. How useful did you find our Customer Service section?
Very Useful
Useful
Neither useful nor useless
Of little use
Useless
Did not use the Customer Service section
*Q15. Apart from looking at our Developments section of the website, which other parts of our website did you visit? (Select all that apply)?
Corporate
Ways to Help
Awards
Land
Affordable Housing
Investors
Careers
Customer Service
Press Releases
Stop Press
Photo Gallery
Second Hand Homes
Benefits of Buying New
Have not visited the Developments section
*Q16. Assuming you go on to purchase a new home from us, how useful would you find a separate website, exclusively for our customers containing details on the moving process and your individual home?
Very Useful
Useful
Neither useful nor useless
Of little use
Useless
*Q17. What information would you require on a website exclusively for customers of one of our new homes? (Select all that apply)
Customer Service (including a link to our customer care team and a way to report faults)
Information on the build process of your new home
Financial information (such as insurance)
Interior design tips
DIY tips
Gardening tips
Detailed local information of the surrounding area
Links to other useful websites giving information on the house moving process
*Q18. Do you use a satellite navigation system when driving? If so, what make is it?
TomTom
Garmin
Navman
Built into my vehicle
Other, please specify
Do not use a satellite navigation system
Q18a. If you have a TomTom, would you find it useful to be able to download our development locations on to your TomTom to help you find our developments?
Yes
No
Q19. Can you recommend any improvements to our website?
Q20. Which other housebuilders’ websites, if any, have you visited?
Q21. Your details; you do not have to complete this section however, you should complete this if you wish to be eligible to receive a £250 Galliford Try Home Style voucher.
Name:
Email Address:
